Add the items you want to your basket and go to checkout. You'll get an order confirmation email within 30 minutes, so keep your order number handy if you need to contact us. Buying for a gym or placing a large order? Use our quote request form or see our gym design service.

Debit and credit cards, PayPal, Apple Pay and Google Pay. You can also spread the cost with Zopa Retail Finance, Clearpay, Klarna or PayPal Pay in 3. See our finance options. Payment is taken when you place your order.

Email [email protected] with your order number as soon as possible. We can cancel an order before it leaves our warehouse, but we can't change an order once it's placed. If you need something different, we'll cancel it so you can place a new order. Once it's dispatched, you can return unused items under our 28-day returns policy.

Check your spam or junk folder first. If it's not there, email [email protected] and we'll resend it. If you mistyped your email address at checkout, include your name and delivery postcode so we can find the order.

You can use one discount code per order. Codes can't be used on items that are already reduced, and some product lines are excluded. Any exclusions are shown in the offer's terms. To hear about offers first, join our newsletter.

We don't run a permanent discount for these groups. Our offers are open to everyone, and newsletter subscribers hear about them first.

Yes. Use the currency switcher at the top of the site to change from GBP to EUR before you check out.

Please don't refresh the page or press ‘Place Order’ more than once, because this can create duplicate orders. Try another browser or clear your browser cache. If it still doesn't work, email [email protected] with a screenshot and we'll help you complete your order.

UK mainland delivery is a fixed rate, however big your order is. It starts from £8.95 for small parcels and goes up to £24.95 for oversized items like racks and rigs. You'll see the exact charge at checkout. Delivery to Europe and the British Isles is also calculated at checkout. See our delivery costs.

In-stock items are dispatched within 1–2 working days once payment has cleared. After that, delivery usually takes:

• UK: 3–4 working days
• Europe: 5–7 working days
• Third-party brand products: 15–25 working days
• Pre-order products: see the date on the product page

Busy sale periods can add a few days. See our delivery times.

To get your order before Christmas, place it by Wednesday 16 December 2026. After that, we can't guarantee delivery before Christmas. Out-of-stock and pre-order items, third-party brand products, and deliveries to Northern Ireland, the Highlands and islands or outside the UK can take longer, so order earlier if you can. See track your order once it's on its way.

We email you a tracking link when your order ships, and some couriers also contact you directly. You can also use our order tracking page.

Usually, yes. Most of our equipment is large and valuable, so someone needs to sign for it. Racks, rigs, flooring and large orders arrive on a pallet and are delivered to the kerbside, so you'll need to move them inside yourself. If access to your address is tight, email us when you order. Check for damage before you sign, and note any damage on the courier's device or paperwork.

Large orders sometimes arrive in more than one delivery, and the rest usually follows within 1–2 working days. Check your tracking first, and check all the packaging, because small items like collars are often packed inside other boxes. If something is still missing, email [email protected] within 7 days of delivery with your order number and the missing items.

Check your tracking link for updates. Couriers don't always leave a card. They may email you, or add a note to your tracking asking you to contact them to rearrange delivery. If the courier sends the order back to us, re-delivery costs are charged to you. Email [email protected] if you think your order has come back to us.

Yes, but these areas aren't covered by our standard UK rate. For Northern Ireland, email [email protected] with your basket for a quote. For Highlands and island postcodes, we'll contact you with the extra cost after you order. If you'd rather not pay it, we'll cancel and refund you in full. The list of postcodes is on our delivery page.

Yes. You can order to most of Europe straight from the website. You pay ex-VAT prices, and import VAT and duties are paid to the courier on arrival. If you're outside Europe, email [email protected] for a delivery quote. See our European ordering information.

No. All orders are sent from our fulfilment centre by courier, so we can't offer collection.

We send orders in full, so in-stock items on the same order wait until the pre-order item arrives. If you want your in-stock items sooner, place two separate orders. Each order is charged its own delivery.

You can return unused items in their original packaging within 28 days of delivery. Fill in the return form, put the package insert in the box, and send it to our returns address. We can't arrange collections, so send it back with a courier of your choice (a tracked service is best). Return delivery is at your cost. Delivery charges aren't refunded on unwanted returns, with one legal exception: if you're a consumer and tell us within 14 days of delivery that you're cancelling, we also refund the standard delivery charge. If an item is faulty or wrong, we cover the delivery costs. Once your return is approved, we refund your original payment method. Card refunds can take up to 5 working days. See our returns information.

Yes. Fill in the return form for just the items you're sending back. We refund the price you paid for those items.

Yes. Keep the original packaging until you're sure you're keeping everything. We can't accept change-of-mind returns without it, and it protects the item if it needs to come back under warranty.

Let us know within 7 days of delivery. Email [email protected] with your order number and photos of the damage and the packaging, and we'll put it right. If you can, note any damage on the courier's device or paperwork when you sign.

Yes. Our warranty covers manufacturing defects in materials and workmanship, for up to 10 years on Competition rack and rig frames. How long depends on the product and on whether it's used at home or commercially. Commercial means any gym, studio, club or school that charges for access or training, or any order delivered to a business address. Cover runs from the date of purchase, and every product's cover is listed on our warranty page.

The warranty is for the original purchaser only, with proof of purchase, and can't be transferred if you sell or give away your kit. It doesn't cover misuse, normal wear and tear, outdoor or damp storage, or lifting without shock-absorbing flooring at least 20mm thick. Repaired or replacement items are covered for the rest of the original period. This doesn't affect your legal rights.

Email [email protected] with the name on the order, your order number and photos or a short video of the problem. If something looks wrong, stop using it until we've checked it. We reply within 24–48 hours on working days. For a valid claim we'll repair or replace the product, or refund it if that's not possible. See how to claim.

Usually, yes. We'll tell you how to return it, ideally in its original packaging, and confirm the returns address before you send it. For valid claims we cover the reasonable cost of sending it back. Sometimes photos are enough and we won't need it back. Please don't send anything to our head office at 14 Park Row: it's an office only.

In most cases, yes. Email [email protected] with your order details, the product, and a photo of the part you need. If we need to order the part in, we'll tell you how long it will take.

On each product page, under the specification details. For packages, check the individual products. If a measurement you need isn't listed, email [email protected].

Each rack series uses its own upright size and hole pattern, so accessories only fit the series they're made for, and only Again Faster racks.

Our barbell guide and bumper plate guide compare our range by training style, use and budget. Buying for a commercial gym? Email [email protected].

For lifting, use shock-absorbing gym flooring at least 20mm thick. It protects your equipment and your floor, and our warranties require it. Thicker tiles are better for heavy drops and reducing noise. Read our gym flooring guide or shop flooring.

Assemble it on the floor where you'll use it, and leave all the bolts loose until everything is in place. Then tighten them evenly, a little at a time. Over-tightening one joint first is the most common cause of wobble.

A little care keeps your kit working and your warranty valid.

• Storage: keep everything indoors in a dry room. Outdoor or damp storage causes rust and isn't covered by warranty.
• Barbells: brush chalk out of the knurling with a nylon brush after use and wipe on a light coat of oil each week. Don't spray WD-40 or solvents into the sleeves. Don't store a bar loaded on a rack, or drop it empty or onto benches, pins or bare floors.
• Bumper plates: lift on shock-absorbing flooring at least 20mm thick, and don't drop 5kg or 10kg plates on their own from above hip height.
• Racks and rigs: check the bolts every month and tighten any that have worked loose, and check floor anchors every 3 months.
• Benches and pads: clean with mild soapy water. Avoid harsh chemicals.

Our equipment care guide has full instructions and a daily-to-quarterly checklist. See also our warranty information.

Wall-mounted racks must be fixed to a structural wall that can take the load. Fixings vary by wall type, and some racks don't include anchor bolts. Check the product page and get advice from a qualified builder or installer before fitting.

If we have a confirmed restock date, it's shown on the product page, and some products can be pre-ordered. If there's no date, we don't have one yet. Join our newsletter to hear about restocks and new products.

We can't customise products ordered online. For commercial gyms, we can build rigs to a custom length, height and layout. See our gym design service or email [email protected].

Verified customer reviews are shown on each product page. Scroll down to the reviews section.

Yes. We've designed more than 250 gyms across the UK, from PT studios and schools to professional sport and build-to-rent residential. We plan the space with 2D layouts and 3D renders, supply the equipment and flooring, and can include installation in your quote. See our gym design service and case studies.

Use our quote request form, or email [email protected] with your equipment list and delivery postcode. Bulk pricing depends on the products and order value.

Yes. Our rigs are modular and can be built free-standing or wall-mounted, at almost any length, with a choice of heights and accessories. We provide CAD drawings and 3D models before you order. Email [email protected] or start a gym design enquiry.

As early as you can. We'll confirm lead times on your quote. Some items, such as cardio equipment, are ordered in specially. Once your quote is confirmed, payment secures the stock. Allow at least a week between delivery and opening day to cover any courier delays and installation.

Yes. Installation can be included in your quote if you need it. Online orders are delivered for self-assembly.

Choose finance at checkout: Zopa spreads a larger order over months, while Clearpay, Klarna and PayPal split smaller ones. All are subject to status.

Buying for a gym or business? See business finance. Compare everything on our finance page.

Yes. We arrange leasing and hire purchase for gyms and businesses through established finance partners, over 2 to 5 years. Equipment, flooring and installation can go into one agreement. See business finance.

No. Once a finance order is submitted, the delivery address and order details can't be changed. Email [email protected] straight away if something is wrong.

Our returns policy applies as normal. Once we've approved your return, we tell the finance provider, and they adjust or cancel your agreement. Keep making your payments until the provider confirms. See the finance FAQs.

Email [email protected], message us on WhatsApp on +44 (0)7713 726604, or send a message through the chat on our website. We answer Monday to Friday, 9am–5pm (UK time), excluding bank holidays, and reply within 24–48 hours on working days. For gym projects and trade orders, email [email protected]. See Contact Us.

See our terms and conditions of sale and our privacy and cookie policy.

We can't sponsor every event, but we're happy to hear about yours. Email [email protected] with the details.