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10% First Order Code: FIRST10
FAST Tracked Shipping
Dedicated Support 9-5 BST
At Again Faster our goal is to make your ordering and delivery process as efficient as possible, learn about our shipping and returns policies below.
Our warehouse staff work to ensure all in-stock equipment will be dispatched within 2-3 business days (Monday-Friday) of the order being placed and the receipt of funds, excluding any business day holidays.
Order processing times will vary depending on order size, and it may be possible your order is processed and shipped sooner. For orders that include pre-order products, this will be extended to accommodate the pre-order dispatch date; please refer to the pre-order product for an expected delivery date.
*When your order is delivered, please immediately check for any damages before signing. If original product packaging has been discarded, we will not accept any returns for refunds.
We are working with couriers to ensure service resumes; however, there may be delays during this time due to the impact of coronavirus (COVID-19) disruptions.
*Please email our team or contact us on chat with a list of products you'd like to ship.
If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To request a return, please complete the form on this page.
To have your return accepted, item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault. Please scroll to the bottom of this page to submit a return request.
Returned item(s) originally purchased with "Free Shipping" will be refunded for the cost of the equipment, less the actual cost of shipping. Item(s) returned more than 28 days after purchase will receive store credit.
The return address is located on the return slip and the bottom of our website. We will respond to each of these issues on a case-by-case evaluation and contact you to provide a resolution. If you need further assistance on the return policy, please drop us an email at service@againfaster.eu, and we will be more than happy to assist you.
Our delivery charges are calculated based on the total weight of your order and the delivery location. To see how much you will be charged, add the products you want to ship to your shopping cart and then add your address to see the shipping costs. Please remember VAT on shipping costs is added at the checkout, and prices in the shopping cart are ex-VAT.
For larger bulk orders, you can submit an equipment quote to us through the website or contact our sales team to help you with your order.
Due to the weight and size of our equipment, it can be expensive to ship. We, therefore, recommend ordering all the equipment you need in one consignment.
In the UK we have a lighter consignment delivery service; however, once the weight limit is exceeded, it will become a freight delivery.
If you have any questions on getting the best shipping rate for you, contact us via email at service@againfaster.eu
As soon as you place an order, you will be sent a confirmation email, followed by notifications that your order has been processed and shipped. We will provide delivery tracking information and estimated arrival times if available from the carrier. Once your order has been dispatched you can use our tracking system to track your order.
If you have not received confirmation emails after placing your order, please send an email to service@againfaster.eu, and we can take a closer look.
If available order tracking details will be provided on the shipment email; otherwise, we will include an estimated time of arrival. Orders placed Friday will ship on Monday, and you'll receive tracking information by Tuesday. If you would like to check the status of your order, please email us at service@againfaster.eu
Once your order has been dispatched you can use our tracking system to track your order.
If there's an item(s) missing from your order, it may be the case that the item(s) is currently out of stock or it has been sent in a separate parcel, and you will have been notified in advance if this is the case.
If you have not received any email communication about changes to your order, and you're still missing an item(s), please contact us using the form below, including:
For missing item(s) claims to be valid, please ensure that you make a claim within 7 days of your delivery date. Our customer support team will resolve the issue as soon as possible.
Again Faster will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
Please refer to our online return form at the bottom of the page.
If you receive any gear that was damaged in transit or after use, please take a picture of the damage and send it to warranty@againfaster.eu so we can resolve it as quickly as possible.
If your order hasn't arrived on time because of a despatch error or issue with the courier, please contact our customer service team via email service@againfaster.eu and include any relevant order details in your message.
We offer the fastest shipping at the most competitive rates we can, always aiming for delivery within 3-5 working days.
Once an order has been placed online, we are unable to make changes to the shipping service and charges chosen.
We ship all across Europe straight from the website; you may be asked to get in touch with us if additional shipping considerations are required. If you are located outside of Europe, please get in touch using the form below, and we can work to offer you the best shipping solution possible. For a shipping quote please email us at service@againfaster.eu.
We may offer free shipping offers from time to time. Unless stated otherwise, free shipping promotions are limited to mainland UK and only apply to Again Faster Equipment products (excluding flooring and cardio); keep an eye on our social media and emails for free shipping deals and promotions.
We only use the leading courier services to deliver our products, which offer secure handling, customer service and order tracking.
Due to the size and value of our products, it's very likely you will need to be in to sign for any deliveries.
All return products need to have the below PDF completed and inserted into the box in order for your return to be accepted and accounted for.
