Our delivery charges are calculated based on the total weight of your order and the delivery location. To see how much you will be charged, add the products you want to ship to your shopping cart and then add your address to see the shipping costs. Please remember VAT on shipping costs is added at the checkout and prices in the shopping cart are ex-VAT.
For larger bulk orders, you can submit an equipment quote to us throught the website or contact our sales team who will help you with your order.
Due to the weight and size of our equipment, it can be expensive to ship. We therefore reccomend ordering all the equipment you need in one consignment.
In the UK we have a lighter consignment delivery service, however once the weight limit is exceed it will become a freight delivery.
As soon as you place an order you will be sent a confirmation email, closely followed by notifications that your order has been processed and shipped. We will provide delivery tracking information and estimated arrival times if available.
If available order tracking details will be provided on the shipment email, otherwise we will include an estimated time of arrival. Orders placed Friday will ship on Monday and you'll receive tracking information by Tuesday. If you would like to check the status of your order, please talk to us on messenger or via email at email@example.com
If there's an item(s) missing from your order it may be the case that the item(s) is currently out of stock or it has been sent in a seperate parcel, you will have been notified in advance if this is the case.
If you have not received any email communication about changes to your order, and you're still missing an item(s), please contact us using the form below including:
For missing item(s) claims to be valid, please ensure that you make the claim within 7 days of your delivery date. Our customer support team will resolve the issue as soon as possible.
Please refer to our online return procedure at the top of the page.
If you receive any gear that was damaged in transit or after use, please take a picture of the damage and send it to firstname.lastname@example.org so we can resolve as quickly as possible.
If your order hasn't arrived on time because of a despatch error or issue with the courier please call our customer service team on +44 (0) 1159 455454 or talk to us on messenger.
We offer the fastest shipping at the most competitve rates we can, please see below for estimated shipment times.
Once an order has been placed online, we are unable to make changes to shipping service and charges chosen.
We ship all across Europe straight from the website, you may be asked to get in touch with us if additional shipping considerations are required. If you are located outside of Europe, we are please get in touch using the form below and we can work to offer you the best shipping solution possible.
We do not have any free shipping offers available at this time, keep an eye on our social media and email for deals and promotions.
If products are being offered with free shipping, you will see a free shipping notification on the product.