Fixed Rate Shipping
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At Again Faster, our goal is to make your ordering and delivery process as efficient as possible; learn about our shipping and returns policies below.
Our warehouse team work to ensure all in-stock equipment will be dispatched within 2-3 business days (Monday-Friday) of the order being placed and the receipt of funds, excluding any business day holidays.
Order processing times will vary depending on order size, and it may be possible your order is processed and shipped sooner. For orders that include pre-order products, this will be extended to accommodate the pre-order dispatch date; please refer to the pre-order product for the expected delivery date.
*When your order is delivered, please immediately check for any damages before signing. If original product packaging has been discarded, we will not accept any returns for refunds.
*Please email our team or contact us on chat with a list of products you'd like to ship.
We are still shipping orders to Europe from the website despite the United Kingdom leaving the European Union's single market on 1 January 2021. At present we are offering a 'Delivery at Place' (DAP), which means:
If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To request a return, please complete the form at the bottom of this page.
To have your return accepted, item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault reported.
Returned item(s) originally purchased with "Free Shipping" will be refunded for the cost of the equipment, less the actual cost of shipping.
The return address is located on the return slip and the bottom of our website. We will respond to each of these issues on a case-by-case evaluation and contact you to provide a resolution. If you need further assistance on the return policy, please drop us an email at [email protected], and we will be more than happy to assist you.
Once we receive your item(s) back with us, we will inspect it and notify you that we have received the returned item(s). If your return is approved, we will initiate a refund to your credit card or chosen payment method. You will receive the refund within 48-72 hours of that initiation process depending on your card issuer's or payment methods policies. If we conclude that your returned items are not in original unused condition with packaging, we will contact you to discuss charges.
Again Faster are not liable for any return shipping costs and these will be deducted from your refund. We can organise collections through our courier partners that can be deducted from the final refund.
Our delivery charges for mainland UK are fixed - shipping costs for up to 30kg is £5.95 and shipping charges for 31kg and over is £9.95. We offer free shipping on orders over £350.
Orders over £350 ship free and we now offer fixed rate shipping with orders over 31kg at a fixed rate of £9.95.
As soon as you place an order, you will be sent a confirmation email, followed by notifications that your order has been processed and shipped. We will provide delivery tracking information and estimated arrival times if available from the carrier. Once your order has been dispatched you can use our tracking system to track your order.
If you have not received confirmation emails after placing your order, please send an email to [email protected], and we can take a closer look.
If available order tracking details will be provided on the shipment email; otherwise, we will include an estimated time of arrival. Orders placed Friday will ship on Monday, and you'll receive tracking information by Tuesday. If you would like to check the status of your order, please email us at [email protected]
Once your order has been dispatched you can use our tracking system to track your order.
If there's an item(s) missing from your order, it may be the case that the item(s) is currently out of stock or it has been sent in a separate parcel, and you will have been notified in advance if this is the case.
If you have not received any email communication about changes to your order, and you're still missing an item(s), please contact us using the form below, including:
For missing item(s) claims to be valid, please ensure that you make a claim within 7 days of your delivery date. Our customer support team will resolve the issue as soon as possible.
Again Faster will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
Please refer to our online return form at the bottom of the page.
If you receive any gear that was damaged in transit or after use, please take a picture of the damage and send it to [email protected] so we can resolve it as quickly as possible.
If your order hasn't arrived on time because of a despatch error or issue with the courier, please contact our customer service team via email [email protected] and include any relevant order details in your message.
We offer the fastest shipping at the most competitive rates we can, always aiming for delivery within 3-5 working days.
Once an order has been placed online, we are unable to make changes to the shipping service and charges chosen.
We ship all across Europe straight from the website; you may be asked to get in touch with us if additional shipping considerations are required. If you are located outside of Europe, please get in touch using the form below, and we can work to offer you the best shipping solution possible. For a shipping quote please email us at [email protected].
Orders over £350 ship free.
We only use the leading courier services to deliver our products, which offer secure handling, customer service and order tracking.
Due to the size and value of our products, it's very likely you will need to be in to sign for any deliveries.
All return products need to have the below PDF completed and inserted into the box in order for your return to be accepted and accounted for.