Track Your Order Delivery
Customer Service
Track Your Order
Paste the tracking number from your dispatch email and we'll take you straight to your courier's tracking page.
Or go to your courier
Which Courier Has My Order?
We use different couriers depending on the size and weight of your order. Your dispatch email says which one, and the tracking number tells you too.
UPS
1Z + 16 charactersMost parcels, including heavier items.
DPD Local
14 digitsSmaller parcels. DPD will text or email you a one-hour delivery window.
DX
Letter + digitsSome heavier and larger parcels.
Pallet delivery
The Pallet NetworkLarge items such as racks and rigs. Email us your order number for a delivery update.
No Tracking Number Yet?
- We email your tracking number when your order leaves our warehouse, not when you place it.
- Check your spam or junk folder for the dispatch email.
- Larger orders can arrive in more than one delivery, each with its own tracking number.
- Pre-order items are sent when they arrive in stock.
Delivery times and costs are on our shipping & returns page. If it's been longer than expected, or your tracking hasn't moved for a few days, email [email protected] with your order number and we'll chase it with the courier.
Need Help With A Delivery?
Our team is available Monday to Friday, 9am–5pm (UK time). Include your order number and we'll help you faster.