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CUSTOMER
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Marketing
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We understand that questions will always exist no matter how much information you provide. However, we are always here to help! Before reaching out to us, please check the list below of our most frequently asked questions, as it will save you time waiting for our response.
The fastest way to contact our team is to send an email to [email protected] or to take a look at our extensive guide for a quick answer to the most common queries. For any shipping issues, please refer to our shipping and returns page.
If your question hasn't been answered here, drop us a line or use our contact form.
The quickest way to contact our customer services team is to send an email to [email protected], use our chat box, or our Contact Form. If you have an order number, please include it in your message.
You can order through our website; add the items you wish to order to your basket and head to the checkout. If you are interested in placing a large order or are considering a gym fit-out, take a look at our dedicated Gym and Facility Design Page.
We accept payment through PayPal, Google Pay, Apple Pay, card payments, and Klarna. Orders will not be processed until payment has been received; you will not be charged for any failed transactions. Find out more about our finance options in our Finance Guide. If you would like to pay in Euros on the website, use our currency button in the top grey bar on the mobile or desktop homepage. It is preset to be GBP.
All warranties for each specific product are listed under the product descriptions and on our Warranty Page. If you need any more information contact [email protected] or refer to our Warranty Page.
In most cases, we can replace parts. Please email [email protected] and let us know the replacement part you need, and we will try to get one out to you as quickly as possible. Please be aware that if we have to order the replacement part, there will be a delay.
Yes! We accept partial returns on packages. Please send an email to [email protected], and the team can assist you. The return address is located at the bottom of our website. If you are returning an item for a refund, you will be refunded the item's sale price, less the shipping cost.
Please sign up to our newsletter for notification of deals and sales.
Although we fully support all events and charitable causes, unfortunately, we cannot sponsor every event within the community. However, we are happy for you to contact us to see if we can support your cause. Please contact our team with details about your event at [email protected]
When you arrive at the checkout, there is a box where you can enter your VAT number below the shipping address. This VAT number will be attributed to your order. You will need to checkout at full price, and we will then validate the VAT number and refund the VAT amount once it has been approved.
If you are an EU customer, VAT will not be charged on your order.
Either visit our Quote Page, email [email protected], or fill in the free online quote form. Include the list of equipment you are looking to get and the address it will be shipped to, and we will get a quote back to you!
If you are an EU customer, VAT will not be charged on your order.
Yes! Investing in new high-quality equipment is vital to opening and growing a successful gym. Again Faster has partnered with several Leasing Partners to help you spread the cost of your equipment and make start-up costs more manageable. See our Financing Page for more information.
You can pay for your order using PayPal credit, Klarna, or ClearPay for consumer financing. Our dedicated finance guide explains our finance options in more detail.
If you are an EU customer, VAT will not be charged on your order.
You can order with us online or email us anytime, and we will respond as soon as possible. Our team are available Monday to Friday, 9am-5pm.
The Again Faster Europe privacy policy is available here.
The Again Faster Europe terms and conditions of sale is available here.
