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FAQs

• I'm not sure what to order?

  If you are looking for some advice on the best product to purchase, then you can either click through to one of the categories for a range of recommendations based on your budget or scroll to the bottom of the page for our product guides to help you find the most suitable product

  Alternatively, you can contact us via the messenger icon in the bottom right corner of your screen to ask one of our experienced team for some product recommendations.

• When will my order be dispatched?

  Due to a large volume of orders, we are currently processing orders at around 15 working days with an additional 2-3 working days for desptach. The cut off order date for pre-christmas delivery is December 1st.

  Please note that due to our COVID security procedures, collection from our warehouse is not currently available.

• What is your returns policy?

  If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To have your return accepted item(s) must be in original unused condition and packaging, which will be inspected on arrival, unless there has been a recorded manufacturing fault.

  Returned item(s) will be refunded for the cost of the equipment, less the actual cost of shipping. Item(s) returned more than 28 days after purchase will receive store credit. Please download and complete the Return Form, and include in your return shipment.

• How do I contact customer service?

  We can be reached through email or Facebook messenger, you can email us via service@againfaster.eu or send us a message via Facebook messenger.

  We are available from Monday-Friday 8.30am-5pm. If your enquiry is urgent, please drop us an email and we will do our best to help, all enquiries will be responded to within 2 working days.

• Do you have any reviews?

  Yes! We are partnered with Trustpilot to offered independant and unbiased reviews of our product and service. You can take a look at those reviews here.

• What are your payment options?

  We offer a range of payment options to suit your needs, including Paypal Express, Braintree, Sagepay, and personal finance (in partnership with Duologi). You can find out more about our personal finance options here.