Durable Equipment Designs
Tracked Professional Delivery
Dedicated Customer Support 9-5 GMT
Please note that our couriers are working with some delays and will keep you informed via your tracking information. If you receive a part delivered order, please refer to your tracking as couriers are splitting some orders for speed of shipping.
We have put together the below dispatch schedule to help you understand when your order is likely to be dispatched. These dates are approximate and we will keep the below schedule up to date. As soon as your order is dispatched, you will receive an email with your shipping information. Where possible, please avoid contacting unless you have a query after the estimated date of shipping to enable us to work through orders as quickly as we can.
All of our outstanding orders have now been dispatched and we are preparing to reopen. We will update the below schedule one we reopen so you can see when your order will go out. Sign up to our emails for the most up-to-date information.
Click here to sign up to our newsletter to receive stock updates.
Our warehouse team work to ensure all in-stock equipment will be ready for dispatch within 10-15 business days of the order being placed and being the receipt of funds, excluding any business day holidays. Order processing times will vary depending on order size. If you have any questions regarding shipping please use the contact form below or talk to us on messenger.
When you order is delivered please check immediately for any damages before signing. If original product packaging has been discarded we will not accept any returns for refunds.
We are working with couriers to ensure service, however, there may be delays during this time due to the impact of coronavirus (COVID-19). Some orders may be delivered in seperate batches to ensure speed of service. Please refer to your shipping for the status of your order.
Please be aware all of the current delivery estimates will be subject to change with the evolving situation.
If you have changed your mind and wish to return an order, you have up to 28 days to ensure the item(s) is returned to us. To have your return accepted item(s) must be in original unused condition and packaging, which will be inspected on arrival unless there has been a recorded manufacturing fault.
Returned item(s) originally purchased with "Free Shipping" will be refunded for the cost of the equipment, less the actual cost of shipping. Item(s) returned more than 28 days after purchase will receive store credit. Please download and complete the Return Form, and include in your return shipment.
The return address is located at the top of the Return Form. We will respond to each of these issues on a case by case evaluation, and contact you to provide a resolution. If you need further assistance on the return policy, please give us a call at +44 (0) 1159 455454 or talk to us on messenger and we will be more than happy to assist you.
As soon as you place an order you will be sent a confirmation email, closely followed by notifications that your order has been processed and shipped. We will provide delivery tracking information and estimated arrival times if available.
If you have not received confirmation emails after placing your order talk to us on messenger or via email at firstname.lastname@example.org
If available order tracking details will be provided on the shipment email, otherwise we will include an estimated time of arrival. Orders placed Friday will ship on Monday and you'll receive tracking information by Tuesday. If you would like to check the status of your order, please talk to us on messenger or via email at email@example.com
If there's an item(s) missing from your order it may be the case that the item(s) is currently out of stock or it has been sent in a separate parcel, you will have been notified in advance if this is the case.
If you have not received any email communication about changes to your order, and you're still missing an item(s), please contact us using the form below including:
For missing item(s) claims to be valid, please ensure that you make the claim within 7 days of your delivery date. Our customer support team will resolve the issue as soon as possible.
Please refer to our online return procedure at the top of the page.
If you receive any gear that was damaged in transit or after use, please take a picture of the damage and send it to firstname.lastname@example.org so we can resolve as quickly as possible.
If your order hasn't arrived on time because of a despatch error or issue with the courier please call our customer service team on +44 (0) 1159 455454 or talk to us on messenger.
We offer the fastest shipping at the most competitive rates we can, please see below for estimated shipment times.
Once an order has been placed online, we are unable to make changes to shipping service and charges chosen.