After speaking to all the major equipment providers and working on quotes with many of them we found Again Faster's customer service, attention to detail and level of knowledge and quality of equipment to be way beyond the other companies we spoke to.
Again Faster worked with us from the moment we found our facility; coming down to measure up and provide initial floor plan ideas, providing us with formal floor plan concept drawings and accepting our ideas and changes. Again Faster completely understood that this was our dream and did everything they could to make it a reality.
When designing a floor plan from scratch, for a building that was originally an industrial warehouse, was challenging. We went through numerous draft plans and the team at Again Faster were patient and understanding of our requirements and desire to maximise the potential of the space.
Beyond the gym space, Again Faster even helped us design our indoor class studio and coffee lounge purely due to their excitement at what we were trying to build.
No matter the problem that we faced, Again Faster were always at the end of the phone. It has not been uncommon to receive support from their team long beyond the close of working hours, which as a business owner looking to maintain momentum was greatly appreciated.
The customer service we received along the way, and still receive now long after receiving our equipment and fit out, has been first class. The office team have been fully supportive, responsive and understanding of ours needs.
During our fit out the Again Faster team worked tirelessly, arriving at 0700 and not leaving until 2300. To our surprise and delight the engineers insisted on returning for an additional fit out day to ensure absolutely everything was in full working order and ready for our customers, at no extra cost at all.
Again Faster have been so invested in our project that they have promoted us frequently on social media which has been a great boost to our audience and brand awareness.
The customer service has been exceptional.
The customer service we received along the way, and still receive now long after receiving our equipment and fit out, has been first class. The office team have been fully supportive, responsive and understanding of ours needs.Luke Binding, Owner of Athlete Movement