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We are still shipping orders to Europe from our website and to businesses, despite the United Kingdom leaving the European Union's single market on 1 January 2021. Custom clearance is needed for goods moving between the UK and Europe: Again Faster will not be responsible for these charges. You will pay any VAT, local taxes, duties, and clearance fees once your products arrive at your shipping destination country's border.
We can now offer pallet shipping into Europe with 'Delivery Duty Paid' (DDP) delivery, which means:
Any Brexit delivery complications are removed with all costs paid upfront, leaving no unexpected charges for customers.
We take into account the customs declarations and duty requirements in advance, including these full costs in your order shipping charges. With DDP incoterms, your orders don’t need to stop while VAT and duty are paid, meaning your orders will flow through smoothly to you, as they did before Brexit.
At present we are offering a 'Delivery at Place' (DAP) delivery, which means:
The customer (end receiver) is responsible for any Duties, Taxes, and Clearance fees, and will be expected to pay any applicable charges before having their parcel delivered. Again Faster will only charge you the net price of the products (excluding VAT) and shipping delivery costs.
Please note that all of our online orders are currently shipped from our warehouse located in the United Kingdom.
Currently, we are shipping all orders from our main warehouse in the United Kingdom.
As a result of Brexit, there is now customs clearance needed for goods moving between the UK and Europe. Again Faster will not be responsible for these charges. You will pay any VAT, local taxes, duties, and clearing once your products arrive at your shipping destination country's border.
At present we are offering a 'Delivery at Place' (DAP) service, which means customers in Europe will only be charged the net product price and shipping costs by Again Faster on the website. Any VAT, local taxes, duties, and clearing costs are to be paid by the customer when the order arrives at their shipping destination country's border, typically paid to the delivery company or courier.
Here is an example of how this works:
1. Place an order on againfaster.eu and checkout to make payment.
2. You will only pay the net product cost and shipping; no VAT or sales taxes will be charged on the products.
3. Your order will be packed and shipped from our UK warehouse to your delivery location.
4. Once the order arrives at your location's border, you will be contacted to pay the VAT, local taxes, and clearance.
5. When payment has been made the courier will release your order and deliver it to your shipping address.
Shipments to Europe have been taking around 5-7 working days to be delivered once dispatched. However, there may be additional delays for any border checks, which are out of our control, but you will be updated if this happens.
If available, order tracking details will be provided on the shipment email; otherwise, we will include an estimated time of arrival. Orders placed Friday will ship on Monday, and you'll receive tracking information by Tuesday. If you would like to check the status of your order, please email us at [email protected]
Once your order has been dispatched you can use our tracking system to track your order.
If there's an item(s) missing from your order, it may be the case that the item(s) is currently out of stock or it has been sent in a separate parcel; you will have been notified in advance if this is the case.
If you have not received any email communication about changes to your order, and you're still missing an item(s), please contact us using the form below, including:
For missing item(s) claims to be valid, please ensure that you make a claim within 7 days of your delivery date. Our customer support team will resolve the issue as soon as possible.
Again Faster will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
Returning item(s) has many implications now due to Brexit. We kindly ask you to carefully consider your purchase(s) beforehand, because if you want to return goods for a refund, there will be significant costs (costs depend on which country you are in, what items you have ordered, and which courier handles your delivery). The size, weight, volume, and value of the goods are all taken into account for returns, plus there may be return clearing costs from some countries.